| Leadership | Supervision & Management
|
Coaching for Performance
| Key Stages in Coaching |
Leading Through Change
| Coaching Skills |
Going from Management to Leadership Simulation
| Proactive Approaches to Stop Negativity |
Energizing & Empowering Employees
| Overcoming Organizational Negativity |
Communicating as a Leader
| Reviewing Performance |
Dynamics of Leadership
| Principles of Financial Management |
| | Understanding Financial Statements |
| Communication Skills | Moving into a Management Role
|
Enhancing Listening Skills
| Becoming a Manager
|
The Process of Interpersonal Communications
| A New Manager's Responsibilities and Fears
|
The Mechanics of Effective Communication
| Lead & Communicate Effectively as a New Manager
|
Communication Skills for the Workplace
| Moving into Management Simulation
|
Communicate for Results
| Leadership in Management Simulation
|
Communication Skills for Leadership
| Managing Problem Performance
|
Effective Telephone Techniques
| Problem Performance Prevention
|
Interpersonal Skills for Busi. Comm. Simulation
| Problem Performance Identification
|
| | Problem Performance Improvement
|
| Writing Skills | Addressing Problem Performance
|
Writing with Intention
| Avoiding Problem Performance Simulation
|
Avoiding Errors in Usage & Punctuation
| Dealing with Problem Performance Simulation
|
Avoiding Grammatical Errors in Business Writing
| Effective Hiring & Interviewing Skills
|
Crisp Composition
| Hiring Considerations
|
| | Selecting the Best Applicant
|
| Decision Making | Effective Hiring & Interviewing Skills Simulation
|
Foundations of Effective Thinking
| |
Framing the Problem
| Software Skills |
Generating Alternatives in Problem Solving
| Getting Started with Word 2007
|
Dynamic Decision Making
| Working with Documents in Word 2007
|
Implementing & Evaluating a Decision
| Advanced Formatting in Word 2007
|
| | Advanced Doc. Navigation & Doc. Reviews in 2007
|
Customer Service
| Using Tables, Graphs & Charts in Word 2007
|
Building the Service Foundation: Corporate Culture
| Getting Started with Excel 2007
|
Fundamentals of Exceptional Customer Service
| Manipulating & Formatting Worksheets in Excel 2007
|
The Voice of the Customer
| Reviewing & Printing in Excel 2007
|
Advancing Your Service Expertise
| Excel 2007 Formulas & Functions
|
Customers, Conflict and Confrontation
| Excel 2007 Charts, Pictures, Themes and Styles
|
Overcoming Challenging Service Situations
| Advanced Formatting in Excel 2007
|
| | Advanced Data Management in Excel 2007
|
| Accounting 101 | Getting Started in PowerPoint 2007
|
Accounting Fundamentals
| Adding Graphics to Presentations in PowerPoint 2007
|
Accrual Accounting Procedures
| Adding Multimedia & Animation to PowerPoint 2007
|
Accounting Systems & Closing Activities
| Getting Started with Outlook 2007
|
Accounting for Cash Control
| Using the Calendar in Outlook 2007
|
| | Using Contacts, Notes, & Tasks in Outlook 2007
|
| Skills for Dealing with Difficult Situations | Getting Started with Access 2007
|
Communication Skills for Resolving Conflict
| Basic Access Table 2007
|
Handling Conflict with Others
| Basic Access Forms 2007
|
Managing Your Anger
| Queries and Reports in Access 2007
|
An Essential Guide to Giving Feedback
| Creating Customized Publications in Publisher 2007
|
Coping with Criticism & Feedback
| Extending Publisher Beyond Publications
|
Difficult People in the Workplace
| SharePoint 2007 Essentials
|
Working with Aggressive People
| |
Working with Negative People & Procrastinators
| Self-Management |
Working with Arrogant & Duplicitous People
| Techniques for Better Time Management
|
Professional Assertiveness
| Finding Your Life Business
|
| | Success Over Stress
|
Sales
| Being Prepared for Change
|
| Relationship Mgmt: Preparing Client Relationship | Developing a Positive Attitude
|
| Relationship Mgmt: Building Client Relationship | |
| Relationship Mgmt: Maintaining Client Relationship | Project Management |
| Sales Negotiation: Negotiation Strategies | Project Management Fundamentals
|
| Sales Negotiation: Negotiation Execution | Initiating and Planning a Project
|
| Competitive Selling: Defining Value | Managing a Project
|
| Competitive Selling: Enhancing Value | |
Competitive Selling: Beating the Competition
| |
| | |
